Privacy Policy
We take your Privacy Seriously:
MHelpdesk.com has developed this privacy statement ("Statement") to demonstrate
our firm commitment to privacy. This statement sets forth our information
gathering and dissemination practices for http://www.MHelpdesk.com, or another
designated web site or IP address provided to you by MHelpdesk.com. Privacy on
the MHelpdesk.com web site (the "Site") is of great importance to us.
Collection of Personal Information from Site Visitors:
We require customers who register to use the services offered on MHelpdesk.com
(collectively, the "Service") to give us contact information, such as their
name, company name, address, phone number, and e-mail address, billing
information, such as billing name and address, credit card number, and the
number of users within the organization that will be using the Service. At the
time you express interest in attaining additional information, or when you
register for the Service, we may also ask for additional personal information,
such as title, department name, fax number, or additional company information.
Customers can opt out of providing this additional information by not entering
it when asked. Customers can update or remove their personal information at any
time by logging into their MHelpdesk.com account and editing their personal
information on the My Company Settings page. Customers can view their updated
profile to confirm their edits have been made.
MHelpdesk.com uses the information that we collect to set up the Service for
individuals and their organizations. We may also use the information to contact
customers to further discuss customer interest in our company, the Service that
we provide, and to send information regarding our company such as promotions
and events. Customers are invited to receive an email newsletter by providing
an email address. Customer email addresses and any personal customer
information will not be distributed or shared with third parties. Customers can
opt out of being contacted by us, or receiving such information from us, at any
time by sending an email to support@MHelpdesk.com. Separately, customers are
also asked to provide an email address when registering for the Service, in
order to receive a username and password. We may also email information
regarding updates to the Service or company, and will send a Customer
Newsletter. Again, email will not be distributed or shared and customers can
opt out of receiving any communication by emailing support@MHelpdesk.com at the
time it is distributed, or at the time any customer registers for the Service.
We do not disclose to third parties the information provided. All financial and
billing information that we collect through MHelpdesk.com is used solely to
bill for the Service. This billing information is not used by MHelpdesk.com for
marketing or promotional purposes. MHelpdesk.com uses a third-party
intermediary to manage the credit card processing. This intermediary is solely
a link in the distribution chain, and is not permitted to store, retain, or use
the information provided, except for the sole purpose of credit card
processing.
Customers of the Service will be using the Site to host data and information
("Data"). MHelpdesk.com will not review, share, distribute, print, or reference
any such Data except as provided in the MHelpdesk.com Master Subscription
Agreement, or as may be required by law. Individual records may at times be
viewed or accessed only for the purpose of resolving a problem, support issue,
or suspected violation of the Master Subscription Agreement, or as may be
required by law. Of course, customers are responsible for maintaining the
confidentiality and security of their user registration and password.
MHelpdesk.com may also collect certain information from visitors to and
customers of the Site, such as Internet addresses. This information is logged
to help diagnose technical problems, and to administer our Site in order to
constantly improve the quality of the Service. We may also track and analyze
non-identifying and aggregate usage and volume statistical information from our
visitors and customers and provide such information to third parties.
Security:
MHelpdesk.com makes every effort to follow industry standard security measures
to help protect against the loss, misuse, and alteration of the Data under our
control. When our Site is accessed using Microsoft Internet Explorer versions
5.5 or higher, Netscape Navigator, or Mozilla Firefox, Secure Socket Layer
(SSL) technology protects information using both server authentication and data
encryption to help ensure that Data is safe, secure, and available only to you.
All Services are hosted in a secure server environment that uses a firewall and
other advanced technology to prevent interference or access from outside
intruders. Finally, MHelpdesk.com provides unique user names and passwords that
must be entered each time a customer logs on. These safeguards help prevent
unauthorized access, maintain data accuracy, and ensure the appropriate use of
Data.
Cookies:
MHelpdesk.com uses cookies to track the time visitors log on to the Site. We
also use them to recognize return visitors and to track our promotions. We
gather this information for internal use only and will never authorize the
release of this information with anyone outside of MHelpdesk.com
Additional Information about our Privacy Policy:
For additional information or questions regarding this Statement or the
practices of this Site, please contact MHelpdesk.com's Security Administrator
by e-mailing such questions to security@MHelpdesk.com or by regular mail
addressed to MHelpdesk.com, LLC., Attn: Security Administrator, 2254 F. Hunters
Woods Plaza, Reston, VA 20191.