Frequently Asked Questions...
What is MHelpdesk?
MHelpdesk is a software package that helps service-based businesses save time and reduce costs. In addition, it helps them identify ways to increase profits by selling more services.
Is MHelpdesk right for me?
It doesn't matter what type of service you offer, or what industry you are in. MHelpdesk can help you increase customer satisfaction and loyalty, while growing your company through new business leads.
Why choose MHelpdesk?
MHelpdesk is one of the only solutions that focuses on growing your business, while simplifying it. Unlike other software packages, MHelpdesk does more than just save you time. MHelpdesk also helps you boost the "bottom-line" by showing you how to sell more services.
How much does MHelpdesk cost?
MHelpdesk is billed on a month-to-month basis. Our flexible pricing model makes it a practical investment for companies of all shapes and sizes. In general, the cost of MHelpdesk will be less than a monthly cell phone plan.
Can I cancel at anytime?
Yes. MHelpdesk comes with a
Risk-Free Gurantee and there is
No Long-Term Contract to sign. If you are not 100% satisfied, simply contact us to cancel your subscription. There are no hidden or cancellation fees. You can also download all your data so that it can be imported into another vendors system.
Do you offer a FREE Trial?
Yes. The first 30 days after you sign-up are FREE. If you are not 100% satisfied with MHelpdesk, simply cancel before the trial period ends and you won't be billed.
Try it now!
How does MHelpdesk handle security over the Internet?
MHelpdesk takes security very seriously. We include 128-bit Encryption with every account. This is the same technology used by major banks to secure the transmission of sensitive data over the Internet. In addition, a username and password is required to access your data.
How does MHelpdesk handle network security?
MHelpdesk utilizes one of the top data centers in the US. The security team is constantly monitoring the entire network for unusual or suspicious behavior. Weekly vulnerability scans are performed using the best tools and practices available to secure and protect your data.
How does MHelpdesk handle the physical security of my data?
The data center that houses MHelpdesk has been designed to be as secure as possible against unauthorized access, theft, fire and other physical threats. Our data center partners monitor the physical security 24/7 via biometric technologies, CCTV and alarm systems.
Will MHelpdesk share my data?
MHelpdesk takes your privacy seriously. Under no circumstance will we access, share, or use your data. To guarantee this, we have implemented policies to ensure the highest level of privacy. Our complete Privacy Policy can be viewed
here.
How reliable is MHelpdesk over the Internet?
Very Reliable. In fact, we guarantee 99.99% uptime. By partnering with only the best data centers, you get enterprise-level infrastructure and support without the expensive cost. This includes:
- 1. Complete bandwidth redundancy via multiple peering partners
- 2. Bandwidth capacity provided through multiple OC-48 connections
- 3. Complete network device redundancy providing multiple network paths to any destination
- 4. Enterprise class routers and switches provide state-of-the-art scalability and management features
How reliable is MHelpdesk against disasters?
The data center that houses MHelpdesk has been engineered using the latest design methodologies including zoned cooling, hot aisle / cold aisle enforcement, zoned fire suppression utilizing clean agents, and redundant power supply sources. The combination of these items offer you the most current best practices in data center design and management.
