It is with great excitement that I announce the launch of mHelpDesk 2. We have implemented a new design, new features, and most importantly, we’ve made mHelpDesk one of the easiest and most intuitive products on the market. When we first got started with mHelpDesk v2, we knew that improving a product that was already ranked #1 was going to be a very ambitious effort – but we did it anyways. In this post, I’m going to talk about what we did and why we did it. We spent a serious amount of time talking to our customers and it paid off. When we went back to the drawing board, we really focused on the business owner, the office manager, and especially guys out in the field. One of the biggest challenges we heard from our customers was that they needed something very easy to use and something that could be quickly implemented. In addition, they had very complex requirements that needed to be fulfilled. The easy-to-use products on the market were too simple. They were easy to learn, but their features left a lot to be desired. On the other hand, the fully-featured products on the market were too hard to use. They met almost all their requirements, but they were too hard to implement. This meant we had to develop an extremely comprehensive software solution that was extremely simple to use. I truly believe that we’ve created a product that strikes a perfect balance between comprehensive features and ease-of-use. Based on our competitive analysis, we now have one of the most complete feature sets of any field service software solution and are now one of the easiest to use as well. So What’s New At A Glance?