WHAT IS MHELPDESK
mHelpDesk is the easiest and most powerful software solution for your service and repair business. Our goal is to provide you with mobile and online tools that are unmatched in performance, reliability, and functionality. We’ve packed the best tools, the best customer support into one extremely easy-to-use and affordable package that requires no big upfront investment.
WHO IS MHELPDESK
Founded in 2007 by two former Lockheed Martin engineers, we’re the team behind the award-winning mHelpDesk. With over a decade of experience building enterprise web-applications for the Department of Defense, Army, Marines, GSA, and other very large clients with very large systems, we’ve got hands-on experience managing mission critical software systems. Our team consists of dedicated and highly-skilled web developers, mobile app developers, database administrators, and customer support reps. We are committed to providing you with the best software backed by the best people.
WHY CHOOSE MHELPDESK
mHelpDesk isn’t your typical fly-by-night startup. We’ve been doing this for a long time and many have tried to imitate us. Our customers choose mHelpDesk because they’re looking for a long-term partner, not just a product. We maintain the highest number of 5-star reviews on the Internet and consistently hold the top spot for the top-recommended software for service and repair businesses. Customers continue to praise mHelpDesk by submitting more rave reviews about our product and support than any other competitor.
ROCK SOLID SECURITY
mHelpDesk provides numerous mechanisms for securing your application data. Every employee must go through a vigorous screening and background check. Once approved, each employee must also complete over 80 hours of training before handling customer data. Data center firewalls control network access to and between our application instances. Data transmission between you and our servers is secured using 256 Bit Encryption, which is the same level of security encryption used by all major banking institutions. Our applications are built using best-practices, where sensitive data is encrypted at the database level to provide maximum security.
ROCK SOLID RELIABILITY
We don’t take any shortcuts when it comes to reliability. Unlike others, mHelpDesk utilizes an Elastic Computing Cloud environment (Amazon EC2) to bring you an unprecedented level of availability and reliability. With a Service Level Agreement commitment of 99.95% availability, we are equipped to ensure that you’ll always have access to your data. Our service runs within EC2′s proven network infrastructure and data centers. We also utilize a true Transactional Email System that provides reliable delivery of email alerts to your techs and customers. The bottomline is mHelpDesk offers an unmatched level of performance and reliability.
ROCK SOLID CUSTOMER SUPPORT
mHelpDesk is 100% focused on customer success. We understand that our success depends on your success. We’ve invested in a world-class customer service team that is headquartered locally, just 15 minutes outside of Washington DC. Each customer support representative is screened, approved, and background checked. They also complete over 80 hours of training prior to working with our customers. With mHelpDesk, you’ll get expertly trained, live, human and friendly reps that are here to help you succeed. We don’t hide behind the keyboard like most companies. Just pick up the phone and call us! Our average response time by phone is 5 minutes.
ROCK SOLID FUNCTIONALITY
The mHelpDesk philosophy has always been to design software that is easy-to-use without compromising functionality. One of the biggest problems with today’s software is they either don’t do enough or they do too much and feel bloated. They either do too much poorly or they don’t do enough to support real businesses. They over-promise and under-deliver. We’ve always been committed to keeping the bloat out of mHelpDesk so that it’s easy to use. But don’t mistake that for a lack of features. mHelpDesk is extremely powerful and was built by service pros for service pros. It currently powers over 26,000 service and repair businesses all over the world.
ROCK SOLID SCALABILITY
Using the best resources in elastic computing also means mHelpDesk is ultra-scalable. Instead of being bound to any single server resource like the other guys, mHelpDesk has the ability to rapidly scale both computing resources and storage capacity. We have the capability to commission one, hundreds, or even thousands of server instances simultaneously. This virtually eliminates any bottlenecks in our service and ensures that you never get stuck without mHelpDesk.
ROCK SOLID ARCHITECTURE
mHelpDesk takes absolutely no shortcuts when it comes to building its software. Unlike other solutions that utilize free database engines and simple scripting languages, mHelpDesk is built on an enterprise level framework. Our developers have nearly a decade of experience designing and building enterprise-level systems.
Best Practice Software Development – Our developers aren’t part-timers that code on the side. Our entire product management and engineering teams are located right here at headquarters, just 15 minutes outside of Washington DC. Our product managers and developers are professionals with experience in the entire systems analysis and design life-cycle. mHelpDesk was built from the ground up using the absolute best and proven practices in large-scale web-applications.
Enterprise-Level Database – mHelpDesk runs on Microsoft SQL Server, which is arguably one of the most reliable and robust databases on the planet. In addition, database access and queries are all handled using best practices to prevent unauthorized access and attacks.
Redundancy & Backups – mHelpDesk utilizes redundant application and database servers that are both scalable and highly available. It also provides reliable data backups of all your data. This ensures that your data is always backed up.
mHelpDesk is on a mission to bring mobile cloud-computing to every service and repair business, no matter what shape or size you are. There is absolutely no excuse to continue doing things the slow and disorganized way anymore. We’ve packed the best tools and the best customer support into one extremely easy-to-use and affordable package that requires no big upfront investment. We are committed to helping our customers succeed.
Last Updated By: Rochelle Sanchirico