Introduction With the New Year just around the corner, we are all starting to think about our new years resolutions. In the last few months, we’ve been preparing service businesses all across the US and Europe for a strong 2014. We’re helping our clients break down their current legacy workflow, and migrate them onto mHelpDesk to nurture growth in the areas of cash flow and operations. Obviously, everyone wants to grow in 2014. But very few will actually succeed in this effort. Here are Three Steps to help you position yourself for growth in 2014. #1 Develop New Processes: If you continue doing the same things, you’re going to keep getting the same results. So break out of your bad habits and visualize a new process for improving cash flow and operations. What parts of scheduling could be improved, what parts of the billing cycle can be simplified, how can you more effectively manage your field techs. Look at your past processes starting from first-customer-contact all the way through billing. Where are the bottle necks? In a few words, how could you eliminate those bottle necks. For instance, at mHelpDesk our sales team was never on the same page as the support team regarding schedules. We learned that they each managed their own private calendars making it hard to share. The solution was getting them all on the mHelpDesk Online Calendar so they could all share their schedules to avoid under and over bookings. #2 Implement New Procedures: Once you can visually see how the new process should work, break it down into individual steps. You need to be crystal clear on how it works. Start by creating a document that has each step of the process broken down into Steps 1,2,3. It’s not enough to tell your team how it should work now, you need to spell it out to them in the form of either a manual or one-pager. Make it mandatory to follow. Processes are the first step. Formalizing it into a Standard Procedure is the next step. For instance, at mHelpDesk, we didn’t just tell our sales guys to start using the “shared” calendar to book time for our support team. We made it mandatory and reinforced it with a 3 strikes and your out rule. After making the sale, they now immediately book 30 minutes of time for our support team to contact the client. #3 Deploy New Systems: A good procedure is only as good as the system that manages it. At mHelpDesk, we use mHelpDesk to systematize procedure. But you could also use something as basic as Google Docs. The key is to have a system in place. A spreadsheet can get you started by helping you track the steps in a process. As you start to scale up, you’ll want to move into a software package. For instance, at mHelpDesk we used to use a spreadsheet to track our bookings, and whether or not the booking had been paid for yet. We used Google Docs for this, and it was free. Now we we use mHelpDesk’s custom forms to record what the client needs, and the online scheduler to new procedure. Conclusion Positioning yourself for growth in 2014 should be on everyone’s resolution list.