Billing and Account Specialist

Services & Support | DC Metro Looking for your next great adventure? mHelpDesk, an operating business of HomeAdvisor/IAC is a rapidly growing startup based in Fairfax, VA, and we are looking for you! mHelpDesk is changing the way home service providers manage their business. We build products that solve real problems and focus on the experience of the end user. We are looking for a billing and account guru who can think outside the box and come up with creative solutions to help our customers billing needs. You’re a great match if you possess the ability to connect with customers, are patient, and have great analytical skills. Life at mHelpDesk mHelpDesk is not your average startup. We are a fast growing company that was recently acquired by a major internet brand. This is a great opportunity for you to get involved at an early stage.  Think of us as a startup without all the risks of working for a startup. That means no late (or missed) paychecks, no need to find your own expensive health insurance plan, no working for a tiny fraction of your market value. It also means no corporate atmosphere with strict dress code or stuffy bureaucracy to drown out your ideas. We value every team member and if we hire you, it’s because we think you can do big things with us. You can learn more about our work environment and product here: http://facebook.com/mhelpdesk YOU: – Are outgoing with a great personality and people skills; optimistic and positive – Have experience communicating billing issues with customers; patient – Are a critical thinker – Thrive in a high-energy, fast paced setting – Ability to multi-task and adapt to change THE JOB: – Serve as a company-wide billing point-of-contact – Develop new processes; improve and streamline old ones – Ability to learn and explain past and present billing plans – Update customers billing info and plans – Monitor all channels for billing requests and respond to any inquiries that come through them (Gmail, Uservoice, mHelpDesk Proprietary Software, Slack) – Make educated decisions on refund validity; issue refunds as needed – Communicate billing decisions to customers in an amicable manner – Investigate billing claims; respond to all chargebacks – Monitor annual subscriptions; notify customers when their subscriptions are expiring – Process refunds for external and internal refund requests – Create payment plan adjustments as needed What it takes to work here: – Knowledge or ability to quickly learn Twilio, Sendgrid, Cybersource, Stripe, close.io, Gmail, past plans/policies/deals, internal process – Experience in a customer service or call center setting preferred – Efficient in browser based applications and mobile based applications – Excellent communication skills and a commitment to world class customer service. – Familiarity with home improvement projects or contractors helpful, but not required – Strong working knowledge of personal computers (use of Microsoft Word and Outlook) – Strong phone, typing or data entry skills required – High School Diploma or GED required; college degree preferred In addition, you’ll need to be able to: – Work in a fast-paced, high energy call center environment without being distracted – Sit or stand for an 8-hour shift – Hear and talk on a phone head/hand set – Successfully pass a criminal background check – Have a work hard/play hard attitude – Be AWESOME – Have FUN mHelpDesk is a leading provider of web-based service management  software that is revolutionizing how companies manage their customers and service tickets. We’ve grown our customer base to 6,000+ companies over three years by offering superlative support and a hassle-free sales experience from a smart and dedicated team of support specialists who also guide customer trials through the conversion process. mHelpDesk was rated 5 Stars in Capterra, and has been featured on CBS Money Watch, Tech Crunch, Washington Business Journal, and The Boston Globe. Learn more at www.mHelpDesk.com. You will be joining a bright group of experienced folks who love what they are doing to create a unique experience for our customers. Individuals seeking employment at mHelpDesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. To apply, please send a cover letter and resume to jobs@mhelpdesk.com with subject line: “mHelpDesk Careers: Billing Specialist” << BACK





Last Updated By: Rochelle Sanchirico