“I’ve tried using different softwares. The computer is not my strong side. There is excellent support behind mHelpDesk and people to walk you through it. If you have any questions, they’ll go over that and explain to you how to do that. ” – Vladimir Milosevic
Front Range HVAC
“It’s really helped us grow. I can keep all of the customer’s information in there so if I need to look up something in the future or call them for a follow up, I have all of that there, so it’s really helped us organize the whole business. – Erica Moore
Walls By Design
“There’s no way we could have hired this many people and gotten so much business had we not had all of those back office systems figured out. It’s been easier growing our company with a system that is so easy and scalable.” – Nick May
“The biggest benefit is that I’ve been able to integrate my value for family time with my business. The last 5 months I’ve been running my business without a computer because I have mHelpDesk on my phone. Taking this step was a big risk, but it’s paid off.” – Tom Cherry
“We absolutely love mHelpDesk. It has sped up our billing cycle from 45 days to instantaneous. As soon as a job is done, our techs can invoice and collect signature, right from the field. We are winning more jobs with mHelpDesk.” – Lance Jehn
#1 Most Trusted Field Service Automation Software Since 2007
Eric Strickler – Business Owner (Midlothian, VA)My company was a mess. It was me trying to wing it with an Excel spreadsheet and making a mess of everything. I wasn’t able to be organized or account for anything. I wasn’t able to see what I had done for customers before. I was in the dark really. The most important thing with mHelpDesk is the organization and the information… the fact that I’m able to have all my customers’ information at my fingertips. It seems like a lot [to transition to software] but the ease of mHelpDesk’s interface makes it possible! It’s a big part of why we’ve been so successful. I love this platform! For Eric’s full testimonial, click here >>
Christie Whitcomb – Business Owner (Burnham, ME)My husband and I are very organized and we planned ahead. When we started our business, we were looking for a program. It’s much easier to start with a program than to try to jump in later. When we tried mHelpDesk, everything seemed to flow seamlessly–scheduling the job, building the estimate, converting that to a job and invoice. In just a little over a year after starting our business, we’ve exceeded all our annual goals. We have grown so fast, all our distributors have been shocked at our progress. We’re among the top 3 in our area for our state; it’s phenomonal! We couldn’t have had that growth without a program like mHelpDesk and one that works so well. We wouldn’t have been organized and customers would have seen our disorganization and they would’ve called someone else. For Christie’s full testimonial, click here >>
Terry Brady – Office Manager (Melbourne, FL)It was our company’s first attempt to step away from pencils and paper and Google Calendar. It seemed like the right program. It was more cost-effective, intuitive and user-friendly than the others we looked at. It was the right fit. We’ve used it for two years now. I live in it all day, everyday. I love it. We’ve streamlined our invoicing 100%! Before we used paper invoices in the field and entered them into bill.com. Invoicing was a large hit on overhead. With mHelpDesk, it takes less than 2 minutes to invoice a customer, and you integrate beautifully with QuickBooks. For Terry’s full testimonial, click here >>
Luis Carmona – Vice President (Tampa, FL)It was the best deal we found after having looked at other a dozen alternatives. We hardly use half of what it advertises it can do, but all we needed was a Help Desk and Service Ticket platform for our use as a security systems integrator and MSP provider. They are extremely patient and helpful, and hosted multiple webinars for stakeholders who could not all attend at the same time. It’s still rough around the edges that we need to tweak, but it’s 10 times better than trying to use our CRM to do service tickets like we had been doing.
Kevin Dodd – Manager (Chesapeake, VA)It is easy to use and easy to speak to an actual person if you have questions or problems. The mobile app works well, especially on our tablets. The on-the-spot customer service…UNBEATABLE!
Peggy Priest – Chief Operating Officer (Chesapeake, VA)I am always pleased with the service we receive from the mHelpDesk team. We signed up a couple months ago and have requested assistance on several forms and training. We signed up with the premier service and have been extremely happy with the product. We researched mHelpDesk along with many other software services for our HVAC company and this software has 99% of what we need in our business. The service and the software is worth the price. I have worked in the software field for over 10 years and can appreciate the extra effort the team does for our company. It integrates with QuickBooks very easily too.
Tammy See – President (Thonotosassa, FL)It is easy to add customers and manage our ever growing database. The customer service team is always a click away for ANYTHING!!! I am able to keep everything in one place. It’s a great software for the price.
Emily DeHaan – Office Manager (Largo, FL)I love the fact that I can create custom fields for my jobs that will translate over to invoices. I can make custom fields for each type of service I provide. You can also create custom fields for your customer profile. It absolutely amazes me as I never thought I would find a software tailor-made for our niche company: a commercial diving firm. With being able to customize everything from customer profiles to job to invoices, I can have the exact software and features I need and am able to disable other features I don’t need. Also the customer service is seriously stellar—5 stars! Every person I have spoken with at mHelpDesk has been extremely helpful, informative, and professional. You can call, email, or even live chat with customer support to suit your needs! They also have loads of resources if you are a do it yourself-er. Between watching videos on their YouTube channel to utilizing the community forum, I have hardly needed any assistance setting up my account and utilizing it. The import from Quickbooks is seamless and so simple. It makes switching to a new software insanely easy. 10/10, I would recommend!
Rosalynn DiBartolo – Owner (Fredericksburg, VA)There were times that I was ready to throw in the towel after my husband died. mHelpDesk stayed true to form with excellent service while I was reputting my life together. I would recommend this! You can’t beat the quality for the value. Recommendations to other buyers: thinking out of the box to use the software will make it easier to use. I like the customization of fields and forms. I want to do more wild customizations.
Last Updated By: Rochelle Sanchirico