What works and what doesn’t.First, it goes over which tools work and which are a waste of time. Instead of wasting your own time trying everything out, Lisa has compiled a list of the best tools available. I know what it’s like doing free trials and having to install/uninstall programs. You could spend weeks before coming to a conclusion. For a small price, you can save yourself the hassle and pick up something proven.
How to protect yourself.Second, the guide goes over how to protect yourself legally when it comes to offering remote support. If you are new to remote support, it’s probably something you haven’t even considered. The guide even offers a sample “Client Agreement Form” and “Terms and Conditions” that you can download and use in your own business. These documents alone make the guide worth it.
The steps to a remote support session.If you’ve never done a remote support session, you will find this section invaluable. Through experience, Lisa has developed a series of detailed steps that cover what to do before, during, and after a remote support session. The goal isn’t to simply offer awesome customer service, but to also save you time. Fumbling around during a remote session is going to waste your time and the clients. Again, if you are new to remote support, the steps covered in this guide are things you probably never considered. It would take you years of mistakes to come up with something like.
Tips & Tricks.The guide is loaded with tips and tricks covering areas like how to deal with customers, what to do in the event of a crash, additional troubleshooting tools, common problems, and solutions. These are things you may or may not already know and are just icing on the cake. It even goes over how to gracefully give up on a remote support session!
Is it worth the $100 price tag?If you are in the computer repair business the answer is ABSOLUTELY. It’s not just a guide to remote support tools. Instead, it’s a definitive guide on how to implement remote support in your business. It is a culmination of years of experience rolled into one guide. If you’re thinking about adding remote support to your arsenal, then this guide will save you a lot of trouble and get you started on the right foot. Click here to purchase a copy of Call That Girl’s Guide To Remote Support. Table of Contents:
- Let’s Get Going! Why Remote Support Is Awesome!
- Questions for You
- Things to Do Before You Start Remote Support
- Setting Up Your Remote Tools
- How to Book the Appointment
- Doing the Appointment
- Miscellaneous Information
- How to Deal With Computer Crashes During the Call
- Problems You Will Encounter
- How to Deal With Issues You Cannot Fix Remotely
- When do you throw in the towel?
- How to Deal With the Call Back Client
- How to Deal With Refunds
- Chit Chat That Leads to Up Sell Opportunities
- Affiliates We Partner With
- Getting Connected To a Computer That Has a Virus
- Virus Removal Instructions Once Connected
- 22 pt Computer cleaning list
- Closing Thoughts