Be Choosy with Your ClientsHindsight is 20/20, right? One bad client is bad luck, but If you’ve got a habit for bad clients, your standards are the first thing you need to change. Nothing else is going to help until that’s done. Here are some ways you can attract a better class of clients-
- Assess Your Marketing: Does your marketing target the people you want to target?
- Keep Everything on the Level: The more “under-the-table” concessions a client insists on, the more likely they are to apply that same moral flexibility to paying you.
- Ask Around: Others might have worked with your client, you’d be surprised how much you can learn just by word-of-mouth.
Get Those Contracts Iron-CladYes, more hindsight. We promise this is the last one. Lawyers can be costly but it’s worth it when it’s the clients word vs. yours. Every single contract you use on the job should be reviewed by a licensed lawyer. Remember that a contract can help you even before you have to go to court. Even the most stubborn clients can open up to talking it out when they know they don’t have a case. While you’re looking at the integrity of your documents, make sure you’re also keeping the paper trail for every job as complete as possible. You should be able to provide copies of every message your client has sent you if you intend to defend yourself.
Be AccommodatingYes, the client is in the wrong—but do you want to be right or do you want your money? Easing up and offering solutions that are agreeable to both people is the quickest way to get things done. There are plenty of clients who aren’t paying because they overestimated their ability to afford the contracting work. These clients may still be happy to pay in full if they had an option that matched their needs. Here are some other ways you can be accommodating to your clients:
- Expand Your Payment Options: Try increasing the ways your customers can pay you.
- Allow Installment Plans: This can be frustrating to your budget, but not as much as “no money”.
- Be Ready to Accept Payment in the Field: