Creating a Service Request from an Email

As you already know, mHelpDesk let’s you publish an Online Service Request form that let’s your customers submit a new request on the web. But what if they want to email you instead? mHelpDesk has a feature called Email-To-mHelpDesk. It’s a little app that you can run on your own server or desktop that will scan an inbox periodically, and convert emails into service requests. Please note that this only works on Windows machines. To set this up:

1. Navigate to Settings > Notifications
2. Scroll down to Email To mHelpDesk
3. Complete Step 1: Enter the email address you want to use
4. Hit “save & send verification code”
5. Complete Step 2: From the verification email you receive, enter it into Step #2
6. Complete Step 3: Log into your email account (entered in step #1 ) and create a forwarding rule to forward all emails received in that account to e2t2@mHelpDesk.com