This is a text message I received from a customer that wasn’t using the cloud. As you can see, she’s in serious trouble and now she’s considering making the switch to mHelpDesk. The customer was using a non-cloud program that she installed on her on computer. The computer died and and so did 5 years worth of record keeping. Her customers, entire history, and files were all wiped out in a matter of minutes. A decade ago this was the norm, but today it is truly unacceptable for businesses to be hosting their own software and data. The cloud has made real-time backups and reliability affordable. If you’re one of those guys or girls that believes its better to install and maintain your own software, its probably based off of irrational fears. “It’s too expensive. I’ll lose control over my data. Its not reliable.” These are all 100% myths. “It’s too expensive.” – Cloud-based programs are actually cheaper over the long-run. If you are investing in a system similar to mHelpDesk on your own, you’d still need to invest in upfront hardware and network infrastructure. It’s not cheap to setup secure anywhere, anytime, and any device access to your data. Also, just because you pay for the software once, doesn’t mean you won’t have to pay for future upgrades. In fact, 100% of non-cloud based solutions require that you pay for another license to get their newest versions. With cloud-based software, upgrades are rolled into your monthly plans. “The cloud is unreliable” – This fear stems from the fact that most businesses believe they are better equipped to manage their data than a cloud-based software provider. But if you about think about this for a minute, most small businesses are equipped to manage their core competencies such as print management, HVAC, field service, cleaning, and whatever they originally set out to do. Managing data redundancy, security, and accessibility is generally not their expertise. So it actually makes sense to let an expert handle it. “I’ll lose control over my data” – A handful of small businesses are simply reluctant to have a cloud-based provider manage their data. It is really just paranoia. They believe that since their data is managed by a provider, the provider is sharing, using or selling their data. But most legitimate cloud-software companies are in the businesses of selling software. Not data! At mHelpDesk, its in our best interest to do a great job of selling software to our customers, and not their data. Simply put, our livelihood depends on selling software and keeping our customers happy. We are a software company, not a data company. So wise up. Not using the cloud is a big mistake.