Mobile apps aren’t a great fit for every field technician. Some of us still like to receive our work through text messages (SMS), but most systems don’t offer a simple way to dispatch work through text messages.
mHelpDesk offers an integrated solution that allows office staff to seamlessly dispatch and correspond about work through our system using text messages.
No smart phones needed
Use any text-enabled phone. You don’t need any special equipment to start taking advantage of all the powerful features of mHelpDesk. Whether it’s a clamshell phone or a really old phone, your field technicians can still receive their jobs through mHelpDesk.
Dispatch jobs through text message
Once you dispatch a job through your mHelpDesk dashboard, mHelpDesk will automatically send them a text message with all the job details. They’ll know what they need to do, where they need to be, and when they need to be there.
Field techs can send updates using text
Field technicians can use simple text replies to update the status of their progress. Your dashboard will be updated in real-time as field technicians update their progress out in the field.
Text messages can be customized
Customize your text message notifications with as much or as little detail as you want. Add additional instructions, friendly messages or helpful links. You’re in control.
Link to more details
When a short text isn’t good enough or you want to provide additional information about a job, your staff can click the link in the text message to view more details.
Easier gradutation to mobile apps
Ease your field technicians into learning how to user our mobile apps by starting them off with Text Message Dispatching. Once they are comfortable, the transition to using our full-blown mobile app is so much easier.