Many field services programs keep track of the service, but they fail to keep track of the piece of customer equipment that was being serviced. The result is you lose the service history of the equipment, making it difficult to provide service in the future.
mHelpDesk includes a built-in customer equipment tracker. For every service you perform, you can link that work order to a piece of customer equipment. You can then pull up the equipment’s last date of service, complete service history and profile.
Customize your equipment profiles
We understand every business is unique. Your customer equipment can be customized with custom fields, custom equipment types, and custom forms to track details, like warranty info, manufacture, model and serial numbers.
View equipment service history
Access the complete service history of every piece of equipment. Check the last service date, view recurring maintenance jobs, and identify service opportunities at a glance.
Set up recurring maintenance jobs
Set up recurring jobs for a piece of equipment to handle all your maintenance contracts. mHelpDesk will schedule the next visit and set you and your staff reminders.
Print and scan barcodes
Print custom barcodes for customer equipment using any thermal printer and stick them on your customer equipment. Easily scan bar codes to quickly pull up the piece of equipment’s details or help customers identify their equipment when submitting service requests.
Identify service opportunities
Create and track equipment records for your customers instantly to proactively identify future service opportunities based on customer history.
Easily export data to a .CSV
Instantly pull a report of all customer equipment records with the click of a button.