mHelpDesk

Field Service Automation Software Made Easy

  • HOME
  • GET A QUOTE
  • ABOUT US
  • FEATURES
  • INDUSTRIES
  • CUSTOMERS
  • 888-558-6275
  • LOGIN
  • SEE IT IN ACTION

Field Service Management Customer Portal Software

Your customers expect service online today. They manage their accounts, get status updates and request services online, yet most businesses today still require their customers to call in, which is time intensive for both parties.

mHelpDesk includes a customer portal that businesses can use to allow their customers to manage their services online. The plug-and-play portal can be added to any existing website or it can be used as a standalone web portal without a website.

 

Highlights of using Customer Portal software

  • Easy to setup
  • Reduce your call volume
  • Give customers access to service history
  • Customers can request help online
  • Customers can manage billing online

Easy to set up

Easy to set up

You can add a customer to portal to your existing website or use our hosted link as a standalone web portal. Setup takes just a few minutes.


Access service history

Access service history

Customers can login and look up their past service history and past billing history. This helps reduce your call volume by increasing self-service help options for your customers.


Request services online

Request services online

Customers can login and submit service requests online. Once a new service request is received, mHelpDesk will send you a notification in real-time. Customers will also receive a friendly message that the request has been received along with their request ID.


Share and review documents

Share and review documents

With our customer portal, you can electronically share documents for their review, cutting down on time and paper.


Provide status updates to customers

Provide status updates to customers

One of the most common things we hear from customers is that they’d like to get more frequent updates on the status of their in-flight jobs. The customer portal makes this easy.


Share schedules with customers

Share schedules with customers

Setting expectations with customers is important. By sharing the appointment times and details associated with their jobs, you’re all on the same page.


Improve customer communication

Improve customer communication

By having all of your communication with customers in one place and having access to them wherever you are, there are fewer opportunities for miscommunication and disagreements.


Take Your Field Service Company to the Next Level with mHelpDesk

Try It FREE!     LIVE DEMO


See all of mHelpDesk’s Features

Generate More Leads | End-to-End Job Management | Mobile Access | Customer Tools | Billing and Payments | Reporting | Integrations

mHelpDesk

3040 Williams Dr.
Suite 550
Fairfax, VA 22031

  • 888.558.6275
mHelpDesk

Latest Posts

  • 8 Questions to Ask To Start the New Year Stronger: A Guide for Small Businesses
  • 10 New Year’s Resolutions for Small Businesses in 2020
  • Marketing Your Service Business During the Holidays: 7 Smart Ideas
  • Making Your Customer Service Stellar This Holiday Season and Into the New Year
  • 7 Easy Ways to Get More Customer Reviews

Explore

  • Industries
  • Features
  • Get a Quote
  • About mHelpDesk
  • Customers
  • Choosing the Right Field Service Management Software Company

Resources

  • Login
  • Field Service News

App Store
Google Play

  • Facebook
  • LinkedIn
  • Instagram
  • Twitter

© 2023 · All rights reserved. mHelpDesk Privacy Policy · User Agreement