Your customers expect service online today. They manage their accounts, get status updates and request services online, yet most businesses today still require their customers to call in, which is time intensive for both parties.
mHelpDesk includes a customer portal that businesses can use to allow their customers to manage their services online. The plug-and-play portal can be added to any existing website or it can be used as a standalone web portal without a website.
Highlights of using Customer Portal software
- Easy to setup
- Reduce your call volume
- Give customers access to service history
- Customers can request help online
- Customers can manage billing online
Easy to set up
You can add a customer to portal to your existing website or use our hosted link as a standalone web portal. Setup takes just a few minutes.
Access service history
Customers can login and look up their past service history and past billing history. This helps reduce your call volume by increasing self-service help options for your customers.
Request services online
Customers can login and submit service requests online. Once a new service request is received, mHelpDesk will send you a notification in real-time. Customers will also receive a friendly message that the request has been received along with their request ID.
Share and review documents
With our customer portal, you can electronically share documents for their review, cutting down on time and paper.
Provide status updates to customers
One of the most common things we hear from customers is that they’d like to get more frequent updates on the status of their in-flight jobs. The customer portal makes this easy.
Share schedules with customers
Setting expectations with customers is important. By sharing the appointment times and details associated with their jobs, you’re all on the same page.
Improve customer communication
By having all of your communication with customers in one place and having access to them wherever you are, there are fewer opportunities for miscommunication and disagreements.
Take Your Field Service Company to the Next Level with mHelpDesk
See all of mHelpDesk’s Features
Generate More Leads | End-to-End Job Management | Mobile Access | Customer Tools | Billing and Payments | Reporting | Integrations