Managing your team’s schedules can be time-consuming and manual. Most business owners want a solution that provides their team with complete visibility over their schedule and any changes to it.
mHelpDesk’s scheduling system, which includes a drag and drop feature, allows you to manage and optimize your team’s schedule in real-time. See gaps in field staff schedule and instantly reassign gaps to handle customer needs and increase your team’s productivity. Technicians receive convenient text or email alerts of any changes to their schedule.
Easily schedule out your technician’s day, week or month
With mHelpDesk’s drag and drop calendar feature, you can assign a job to a technician with just one click and ensure your team’s schedule stays organized and optimized.
Handle job reassignments instantly
Managing customer cancellations, technician sicks days, last-minute job requests or any other schedule changes are easy with mHelpDesk. View all of your team’s schedules in a single, easy-to-use color coded view and then drag the job to an available technician’s schedule.
Receive automatic notifications of schedule changes
mHelpDesk comes built with automatic email and text notifications, which go out to assigned staff when a job is assigned, unassigned or cancelled.
Automatically assign jobs
For routine jobs that require the same personnel, mHelpDesk’s automatic job assignment feature will save you time.