Not having visibility over the location of your field technicians can pose several challenges. Accountability is harder when you can’t track where a field technician is, has been, and when they said they were there. It also makes handling emergency services harder because you don’t know who is the closest to the site.
mHelpDesk has GPS tracking for accurate, real-time location data that is available at your fingertips. It’s part of our integrated system and won’t require any special or expensive hardware–just use any connected smartphone or tablet and our mobile app. mHelpDesk makes tracking the location of your field technicians easy using our mobile app. You’ll have complete visibility and accountability over your technicians, and can view it on a map right in our system without using specialized equipment.
Full visibility over field staff
As a business owner or administrator, you can only manage your team based on the data you have. From the office, you can log into mHelpDesk and see the location of each field tech on a map.
No need for new, expensive hardware
Some field management solutions try to get you to buy special, expensive equipment for GPS tracking. With mHelpDesk, your team will just use the smartphones they already have for accurate, up-to-date location tracking.
GPS-stamped clock in and clock out
Our timestamped, location-stamped, clock in and clock out feature for each job means you have an audit trail of where your techs were to increase efficiency. By tracking the location of your field staff before, during and after every job, you can provide better customer service.
Generate location based reports
With our GPS tracking, you can also generate reports to learn more about the geographical regions where most of your jobs and revenue are generated for future marketing efforts.