Managing jobs is difficult. Knowing what needs to be done, when it needs to be done, and who is working on it can be a headache. Capturing important notes out in the field can be messy, and the paperwork is creating more work for you at the end of the day.
At the core of mHelpDesk is one of the most powerful job management systems. Your field workers, dispatchers, schedules, custom forms, and billing systems are all integrated to keep everything neatly organized.
Keep track of jobs the easy way
Instead of fumbling through paperwork or scrambling to get status updates, mHelpDesk makes it easy to quickly access what is going on with your customers, jobs, and what your field techs are working on.
An easier way to dispatch jobs
Field techs can receive updated job details and reminders on their mobile device, then add notes, photos and parts information while on site. They will even be able to do this while in a basement or in areas without a signal with our “offline mode”.
Improve team communication
Speed up and simplify communication between your office and field staff. By integrating communications into mHelpDesk, you’ll be able to send and receive messages and notifications all in one place.
Quickly send field data back to HQ
Your field techs can use our mobile app to collect all the important data points out in the field. Once collected, that data is sent back to your office in real-time where office staff can begin taking action immediately. No more waiting for field techs to drive back to the office to get things done.
Simplify invoices and payment
Once the job has been completed out in the field, with a couple of clicks you can easily convert it into an accurate and professional invoice. Then get it signed right away on the tech’s device, and take payment via cash, check, credit card or ACH, right on site.
Send and receive mobile notifications
Simplify communication between field and office with text and push notifications that keep everyone informed. Field staff can receive a push notification reminding them of their upcoming job, and then text updates from the field.
Automate job assignments
If you have particular techs or teams that are always assigned a certain type of job, then reduce steps by using our auto-assignment rules. When you get a job that falls into the rules you’ve set, the designated team will be assigned and notified.