When you’re out in the field, having access to everything you need to deliver the best service is difficult, especially with older systems that aren’t mobile-friendly. Looking up information, capturing important notes and tracking time and materials can actually create more work for you at the end of the day.
mHelpDesk gives you a powerful, easy-to-use mobile app that gives you access to everything you need at your fingertips. Your field workers can get turn-by-turn directions, manage their schedules, fill out custom forms, take photos, and provide real-time updates to the office.
Manage jobs on the road
Working out in the field has never been easier. Instead of being stuck in the office, you now have a mobile office with mHelpDesk. Most of the job management features you do in the office are also available on our mobile apps.
Custom form fields
We are the only company to offer custom form fields. You can fill out customized forms in the field or create checklists to ensure your technicians are doing a thorough job. We can even match your old paper-based forms to make learning mHelpDesk so much easier!
Get real-time notifications
With the mHelpDesk mobile app installed, your field technicians will get real-time push alerts to ensure they are on top of all new job assignments or reschedules—even if they aren’t using the app! mHelpDesk makes sure your technicians get their reminders, message and so much more.
Log activity for full accountability
Field techs can log the work that they do on-site to ensure that everyone is on the same page and it’s documented in case there are future issues.
Take photos and attach them to jobs
Field staff can also take before and after photos and attach them to the job, right in the mobile app. This is great for documentation and really showing off the impact of your work. Photos are instantly synced so you can also access them in the office.