BenefitsImprove communication with your customers and your field technicians by consolidating and automating it. Centralize your communication to improve productivity, and allow mHelpDesk to send auto-notifications for the most repetitive tasks. Try It FREE! Live Demo
- Integrated messaging system
- Automated iOS and Android push alerts
- Automated email and text (SMS) alerts
- Automated “On-the-way” alerts
- Customizable templates
- Communication logs
Integrated In-App MesssagingCentralize your communication from your dashboard. Messaging field workers and your customers is completely integrated into mHelpDesk. Send both Text Messages (SMS) and emails all from one place. Then track the communication history since everything is recorded in the communication log and accounted for. Try It FREE! Live Demo
Automate your communicationPut all your repetitive and manual notifications on autopilot. You can send your customers a friendly message that you’ve received their request, or send them job updates as you make progress. mHelpDesk can also notify you as progress is made during each stage of the job. Try It FREE! Live Demo
Customizable message templatesCustomize the look-and-feel and content of all your messages to both customers and field technicians. You can put links to ask for reviews, logos of all your accomplishments and much more. The customization you can make to your messages are endless. Try It FREE! Live Demo
Manage jobs through text message (SMS)If you have low-tech field workers that don’t want to use mobile apps, don’t worry we’ve got you covered. mHelpDesk has an innovative text messaging feature that allows you to send jobs by text message. Field workers can also update the status of their jobs by text message as well. Try It FREE! Live Demo
Common ProblemCommunication between you, your office staff, and your field technicians is inefficient. Sending and receiving information to complete a job can be slow.
Our SolutionmHelpDesk’s integrated messaging system uses email, SMS text, and mobile push notifications to make communication between your entire team seamless. Automated notifications also eliminate the need to manually send information.
Last Updated By: Joe Erfe