Field Service Management Real-Time Communication Software – Mobile App

Communication between you, your office staff, and your field technicians is inefficient. Sending and receiving information to complete a job can be slow.

mHelpDesk’s integrated messaging system uses email, SMS text, and mobile push notifications to make communication between your entire team seamless. Automated notifications also eliminate the need to manually send information.

Integrated in-app messaging

Centralize your communication from your dashboard. Messaging field workers and your customers is completely integrated into mHelpDesk. Send both text messages (SMS) and emails all from one place. Then track the communication history since everything is recorded in the communication log and accounted for.

Automate your communication

Put all your repetitive and manual notifications on autopilot. You can send your customers a friendly message that you’ve received their request or send them job updates as you make progress. mHelpDesk can also notify you as progress is made during each stage of the job.

Customizable message templates

Customize the look-and-feel and content of all your messages to both customers and field technicians. You can put links to ask for reviews, logos of all your accomplishments and much more. The customization you can make to your messages are endless.

Customer “on the way” notifications

Using our mobile app, mHelpDesk can calculate your drive-time to the next job site and send a friendly message to the customer letting them know you are on the way with your estimated arrival time.

Manage jobs through text message (SMS)

If you have low-tech field workers that don’t want to use mobile apps, we’ve got you covered. mHelpDesk has an innovative text messaging feature that allows you to send jobs by text message. Field workers can also update the status of their jobs by text message as well.

Push notifications

With push notifications, your field technicians will never miss an important job alert or appointment. Push alerts ensure all important notifications get to your field technicians, regardless if they have the mobile app open or not.