Making field techs come to the office to pick up their schedules is inefficient. It’s a wasted trip to the office, a slow process and it doesn’t account for last minute reschedules.
Access your schedule from the convenience of your favorite mobile devices. You can check availability, book appointments, and much more. Your field technicians can also access their scheduled jobs from their mobile devices so you can get rid of the old whiteboard. When you schedule and dispatch a job to a field technician, mHelpDesk automatically updates their mobile device with all the information they need to complete the job successfully. They’ll know where they need to be, when they need to be there, and what needs to be done.
Google Calendar integration
Already using Google Calendar? mHelpDesk easily syncs with your Google Calendar account so that no appointments will be lost, and you can still get all of the benefits of mHelpDesk. Learn more.
Even if a tech isn’t in the mobile app, they’ll receive a push notification reminding them ahead of upcoming appointments. This improves on-time arrivals and show rates, which are keys to customer satisfaction.
Full job details with a click
Techs can get an overview of their day from the daily agenda view and then can just click on a job or appointment to drill in and get more details.
Send and receive mobile updates
Simplify communication between field and office with text and push notifications that keep everyone informed. Field staff can receive a push notification reminding them of their upcoming job, and then text updates from the field.