Field Service Management Scheduling and Dispatch Software

Most scheduling solutions don’t offer enough functionality and lack detail. Getting work distributed quickly to workers can be slow. And the lack of details can leave everyone confused, leading to missed appointments.

mHelpDesk is like Google Calendar and Outlook, but built specifically for field service businesses. It goes beyond simple scheduling and adds the details that other systems lack to get the job done efficiently.

Know your techs’ availability

You can view all of your team’s schedules in a single, easy-to-use color coded view. This is great for tracking their current work schedule and determining windows of availability for future jobs.

Schedule recurring jobs and contracts

If you have jobs or contract work that happens on a regular schedule, mHelpDesk’s supports that. Schedule and assign the work once, tell us how often it should recur, and future jobs will be automatically added to the schedule.

Have one view for easy dispatch

Dispatching is easier when it’s visual and at your fingertips. With our “assignment view”, you can see all open jobs and the team’s availability, for easy assignment and no accidental double booking.

Sync with Google Calendar

If your company is already using Google Calendar for some day-to-day operations, that information can be synced directly with the mHelpDesk schedule, giving you a full view of your team’s appointments. Learn more.

View by individuals or teams

Many businesses have teams of people that work together on certain types of jobs. Our calendar makes scheduling teams easy–just identify your teams and then they’ll be visible in a consolidated view in the schedule for assignment.