Communication between you, your office staff, and your field technicians can be messy and unorganized. Sending and receiving information to complete a job can be slow, and having to go back to the office or make a call to the office to get assignments or updates is inefficient.
You, your office staff and field workers can always be on the same page with our easy-to-use communication tools and automated notifications. mHelpDesk’s integrated messaging system uses email, SMS text, and mobile push notifications to make communication between your entire team seamless. Automated notifications also eliminate the need to manually send information.
Improve field to office communication
Our robust communication tools allow for seamless communication between office staff and field techs. Office staff can notify techs of new jobs, including time, location and other important details via text. Employees can stay informed of job status changes by enabling real-time push notifications on their mobile device.
Easily provide job status updates
Your field staff have their hands full, and often don’t have the time to send in a full status update on each job. With our text-to-update feature, you can set auto responses like “1. Job complete.” and “2. In progress.” to improve efficiency and transparency.
Increase and improve data collection
mHelpDesk’s in-job text messaging feature helps you quickly add details to jobs to keep all pertinent information within our web or mobile app, for easy access by you or anyone on the team with the right permissions.
Create teams for job-specific messages
Communicating with teams is easy and organized when you create teams. mHelpDesk allows you to send one message to a group of people instead of communicating individually.
Personalize your communications
With mHelpDesk, you can customize any email or text message notifications that go out to your employees. This lets you add a personal touch and ensures you communicate important details regarding appointments or jobs.