Measuring the productivity of field technicians is critical when it comes to improving your efficiency. Without having the metrics, it’s not only hard to improve efficiency, but it’s also hard to hold your field technicians accountable.
mHelpDesk allows you to run staff productivity reports to measure how your field technicians stack against each other. By analyzing the data collected out in the field, you can quickly see who is underperforming and who is outstanding.
Total jobs per staff
Do you know how equally you’re balancing the work on your team, and if each tech is getting an appropriate level of work? Our reporting can help answer that.
Total jobs completed per staff
After you’ve assigned the jobs, how many are being completed by each field technician? Improve your efficiency by knowing your field technicians completion rates. Identify training opportunities early so you can address them before they become bigger issues.
Time tracking reports
Keep track of your field technician’s clock-ins and clock-outs for the day and even track total time spent on a job. mHelpDesk makes it easy to view reports related to time. You can also export your time to 3rd-party applications like payroll and accounting.
Total hours spent on a job
How efficient are your field technicians when it comes to completing their jobs? Are they spending the right amount of time or are they spending too much time on a job? Our reporting can help you answers questions like this and help you identify opportunities for improvement.