Many field service businesses are either drowning in paperwork or using multiple apps that don’t link together to create a seamless, easy workflow. Most field service programs are “one-size-fits-all”, which force you to use a generic workflow that can lead to things slipping through the cracks.
mHelpDesk workflows work the way you work. By allowing you to define and track each step from first-customer-contact all the way to getting paid, you’ll have complete control over everything. With mHelpDesk’s mobile and web apps, you can streamline your workflow, improve customer and staff communication, access your business information from anywhere with real-time updates, and reduce manual processes, which are prone to human error.
Complete visibility over your workflow
mHelpDesk is a robust field service solution that allows you to track every stage of the job. At a glance, you’ll be able to see the progress of every job out in the field in real-time. No more chasing down people for answers!
Improve staff communication
Make communication between office and field staff seamless with mHelpDesk’s real-time updates. When an update is made to the schedule, field techs get notified by email or text. When field techs update work order details, office staff can see the update in real-time, ensuring that everyone is on the same page.
Track important changes and history using logs
Every change to a job is logged, timestamped, and when available, stamped with GPS. Activity is recorded using our innovative Activity Log feature to hold every team member accountable for their actions. This ensures that nothing flies under the radar unnoticed.
Provide status updates on jobs
With mHelpDesk’s text-to-update feature, you can set up automatic responses, such as “1. Job Complete” and “2. In Progress”, which techs can use to easily send a status update on each job.
Save hours and money every week
The improvements mHelpDesk makes in your workflow, like eliminating double-data entry and shortening billing cycles, saves you and your team hours of work every week or thousands of dollars per year (or month) in accounting or outsourcing fees!