BenefitsTake the guesswork out of setting up mHelpDesk. Upgrade your complimentary onboarding to Premium Setup and we’ll fast-track your implementation while saving time. For a full 60-day term, you’ll have dedicated one-on-one time with a Client Onboarding Specialist, who will complete all your account work, provide best practices and training material and make sure you’re receiving maximum value as quickly as possible. Ready to get started or want to learn more? Call our Account Support Team at (888) 558-6275 Ext. 2 or send a chat (within your web or mobile app).
- Quick, easy, and proper setup
- 60-day program with dedicated support
- Accelerate time to value
- Data conversion
- Customized training
- Configuration for all settings
60 days with dedicated supportWith an expert by your side, you don’t have to set up mHelpDesk on your own. We’ll also get more done, more quickly so there’s no wasted time. As you and your team are learning the ins-and-outs, we’re here to guide you along the way.
Accelerate time to valuePremium Setup is the most efficient way to set up your mHelpDesk account. Get fast implementation without any heavy-lifting or stress. Our team will ensure your account aligns with your specific processes, needs and objectives so you get maximum value from our product.
Data ConversionWith Premium Setup, your historical data can be converted. Whether it’s Customer notes, Jobs, Invoices or Equipment, it can be entered! If you are coming from pen and paper or a legacy system, we can get that information in your account, so you won’t have to worry about not having all of your data.
Customized trainingYour dedicated Premium Setup Representative will train your staff from every possible workflow relevant to your process. We will provide custom training material for all roles, from office personnel to field techs working within your busines, to ensure a seamless transition and successful use of our product.
Configuration for all settings
- Customer contact import
- QuickBooks integration
- Customer job types
- Custom statuses
- Company profile
- Customized fields/forms
- Website integration
- Customer equipment
- Customer documents
Common ProblemMany field service business owners feel the biggest challenge with software is learning the product or setting aside the time to. They already have a tremendous amount on their plate. Some are intimated at learning new technology, not to mention having to train their technicians and staff on it. They need guidance to make sure they can get the most value from their investment.
Our SolutionWith mHelpDesk’s Premium Setup, you don’t have to worry about setting up your mHelpDesk account yourself and even learning and training on your own. You’ll receive a 60-day program that includes dedicated help from one of our experts, data conversion, training material customized to your team and more! We’ll fast track your implementation and ensure maximum usage of our software to create the best experience for you, your team and customers.
Call our Account Support Team at (888) 558-6275 Ext. 2 or send a chat (within your web or mobile app) to get started or to learn more.
Last Updated By: Joe Erfe