Being able to create schedules and assign techs in the IT field in real time is one of the greatest benefits of mHelpDesk. Creating schedules in mHelpDesk takes mere minutes. Once they are complete, you can adjust the schedules by simply tagging IT employees and dragging them to the right time slot. You can rapidly change schedules in the field when customers cancel or techs finish work early.
mHelpDesk makes life easier for IT service management companies by allowing estimates and invoices to be created rapidly in the field. Estimates and invoices can be created with mobile devices in the field for easy payment. Orders can also be signed by customers through your IT techs’ mobile devices.
Don’t just take our word for it - check out some real-life examples of how companies have thrived using mHelpDesk
Lance Jehn at Encompass – “We absolutely love mHelpDesk. It has sped up our billing cycle from 45 days to virtually instantaneous.”
Nick May at Walls By Design – “All I know is that I’m not having to double entry everything. Everything is one place. It’s been great.”
David Waldy at Computer Paramedics – “mHelpDesk has created a one-stop-shop for our business to efficiently and effectively handle every customer.”
Our Customer Success team will help you get started with mHelpDesk, and is committed to helping your business succeed.
mHelpDesk gives you complete visibility over who’s working on what and what’s getting done so nothing slips through the cracks. Just fill out the signup form and we’ll send you everything you need to get started.