How do I get access to it?Since it is an early release (beta), we are throwing it in as a free Add-On in our new Growth and Success Plans. Customers on our Growth Plan will have 2500 text messages included for free. Customers on our Success Plan will have 5000 text messages included for free. It will be just .15 cents for each text after that. If you are on one of these plans just contact firstname.lastname@example.org to turn it on.
What works right now?SMS alerts to technicians – When you create a new work order and assign it to a field technician, mHelpDesk will send a text message including all the details about the job in a text message.
SMS Customer Reminders – When you create an appointment for a customer, mHelpDesk will text them a reminder in advance.
In-Job Text Messaging – If you’ve ever had to communicate through text messages about a job, you probably know what a time suck it can be. We’ve made it easy to contact the customer and technicians via text right inside a job. Basic Customization Settings – There are 2 new notification settings to turn this feature on — if your plan is eligible to use the early release. There are also 3 new templates that allow you to customize the text messages that will be sent to both technicians and customers.