The ghouls and goblins of Halloween are fast approaching us, and while there is plenty to be fearful of, field service technology isn’t one of them. Whether you are ready for it or not, the field service industry is headed towards mobile field service technology. If you want to survive you better keep up with the times. For the last 5 years I have worked with a team of experts helping field service businesses make the switch from paper to field service technology with a focus on mobile and cloud technologies. In this article, I will share what we learned and how to overcome the fear of making the switch. Tip #1. Fear of change. GET OVER IT. When faced with change, there is always that “guy” that can’t get over their old ways of doing things. They will spit at any new ideas for change and tell you that it’s not going to work. Find that “guy” and fire him now. In all seriousness, opposition to growth is like a cancer in a any company. Nobody likes change, but it is a fundamental requirement for growth. If you want to keep getting the same results, then keep doing the same old things. If you want to grow, find the weakest link in your organization and make a change. So the first step is removing all the barriers needed to move forward with technology. Tip #2. Change doesn’t happen overnight. Many of our customers have misunderstood the process for making the switch from either paper or an older system to a newer mobile cloud-based system like mHelpDesk. Nothing happens overnight, and retiring an older way of doing things is a “process”. We explain to our clients that the old and new systems must be run in parallel. What this means is we run both their old system and mHelpDesk at the same time until the old system can be retired completely. This can take a few days or it can take a few weeks. The most important thing we’ve learned is that managing this change must be planned. Helping our clients manage this change has become second nature to us. Tip #3. Don’t waste Time. Work with Experts. The software industry is funny in that it has assumed way too much of the consumer. The average software company is very “hands-off” and assumes the consumer will buy their software then settle for an online FAQ to get up and running on their own. What we’ve found is that most of our clients are extremely intelligent, but don’t necessarily have the time to guess their way through the setup, implementation, and on-boarding of a new system. The problem is magnified when you are dealing with larger teams. We’ve found that when you replace an online FAQ with a “human” expert to help with the process, 9 out of 10 customers will successfully make the switch within the first 30 days. The bottom line is that there is no substitution for some good old fashioned hand-holding when it comes to switching to the latest field service software. At mHelpDesk, we’ve implemented a system that pairs a Product Specialist to each customer to reduce the time it takes to get up and running. The bottom line is that there has been a barrier to entry for small-to-mid sized field service businesses trying to get into mobile cloud-based technology. The decade-old software companies have intentionally overcomplicated things for the consumer in order to charge their excessive consulting and setup fees. The result has been a false sense of FEAR. We’ve found that simplifying things drastically reduces the costs of getting our customers on-boarded, even if it means spending human-time with them. So now that you understand that field service technology isn’t scary at all, dive in and get started before you really have something to be scared about.