Premium Services

Premium Services matches you with a dedicated mHelpDesk success coach who will learn all about your business and operations and develop a plan to improve your processes using mHelpDesk’s top-rated software.

 

<!– block 78 start –> <br><p style=”text-align: center;”>Last Updated By: <a href=”https://news.mhelpdesk.com/author/jerfemhelpdesk-com/”>Joe Erfe</a></p>&nbsp;
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<h5>Field Service Automation</h5>
<ul>
<li><a href=”https://www.mhelpdesk.com/”>Service Industry Scheduling Software</a></li>
<li><a href=”https://www.mhelpdesk.com/features/work-order-management-software/”>Computer Work Order</a></li>
<li><a href=”https://www.mhelpdesk.com/features/quote-management-software/”>Free Software Quotes</a></li>
<li><a href=”https://www.mhelpdesk.com/security-system-installer-software/”>Security System Management Software</a></li>
<li><a href=”https://www.mhelpdesk.com/pest-control-service-software/”>Business Solutions for Pest Control</a></li>
<li><a href=”https://www.mhelpdesk.com/window-cleaners-software/”>Window Cleaning Business</a></li>
<li><a href=”https://www.mhelpdesk.com/plumbing-business-software/”>Field Service Automation for Plumbing</a></li>
<li><a href=”https://www.mhelpdesk.com/service-and-repair-shop-software/”>Service Repair Software</a></li>
</ul>
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<h5>Service Solutions</h5>
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<li><a href=”https://www.mhelpdesk.com/keep-track-of-inventory-levels/”>Keeping Track Of Inventory</a></li>
<li><a href=”https://www.mhelpdesk.com/features-2017/payment-processing/”>Payment Processing Field Service Automation</a></li>
<li><a href=”https://www.mhelpdesk.com/hvac-apps/”>HVAC Troubleshooting Apps</a></li>
<li><a href=”https://www.mhelpdesk.com/job-tracker/”>Work Tracking Software</a></li>
<li><a href=”https://www.mhelpdesk.com/features-2017/mobile-app/”>Mobile Management Software</a></li>
</ul>
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<h5>Workflow Management Solutions</h5>
<ul>
<li><a href=”https://www.mhelpdesk.com/carpet-cleaning-software/”>Cleaning Service Scheduling Software</a></li>
<li><a href=”https://www.mhelpdesk.com/billing-invoicing-software/”>Mobile Billing Software</a></li>
<li><a href=”https://www.mhelpdesk.com/features/timesheets-software/”>Easy Timesheet</a></li>
<li><a href=”https://www.mhelpdesk.com/painting-software/”>Paint Contractors Manual</a></li>
<li><a href=”https://www.mhelpdesk.com/lawn-care-software/”>Lawn Care Software Free</a></li>
</ul>
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Go Premium Today!

1-on-1 attention from dedicated success coaches

Success Coach

Your assigned personal success coach will ensure that mHelpDesk exceeds all your needs and goals.

Apps Integration

We will work 1-on-1 with you and your team to ensure that mHelpDesk is fully integrated with your favorite apps like Google Calendar and Quickbooks.

 

Software Support

You will get assigned a 1-on-1 dedicated point of contact for a very personal level of customer service eliminating the stress of calling into a call center.

Comprehensive Training

We will train everyone in your organization from office admins to field techs and prepare personal training materials to ensure you’re an expert on our software.

Ready to take your business

to the next level?

Perfect for businesses that want to

Maximize the potential of the software

We will help you get everything setup and customized the way it should be. No guessing your way through it.

Get up and running fast

We will guide you through a structured setup process that ensures your account is up and running fast.

Invest in their business processes

You understand the value of investing in our business so that you can make more money.

Win more jobs and get more organized

You will be able to outperform your competitors and offer better service while being more organized. It’s a win-win.

Be the first to know about software updates

You will have a voice in product enhancements, feature requests, and get the opportunity to participate in our beta tests.

Grow their business

You ultimately want to grow your business, hire more techs, and be wildly successful.

Helping clients in your industry to grow their businesses

mHelpDesk makes managing service requests easier…

I love mHelpDesk because it has made managing service requests and invoices so much easier. Before using mHelpDesk, we used post-it notes to label which work order / repair was. It was a mess! With mHelpDesk we are able to print service request for in shop repairs, capture invoice signatures in the field and most importantly, update jobs as they are completed!
Jon Bova

mHelpDesk has allowed me to spend less time on invoicing… and more time on growing my business.

Prior to using mHelpDesk, I was juggling spreadsheets, struggling with Quickbooks and basically wasting time doing tasks that didn’t actually generate revenue. mHelpDesk has totally organized my workflow. Contacts, job details, invoicing, Quickbooks exporting and reports are now just a click away. Best of all, I’m completely paperless!
Kevin McBride

Plans for any business

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Service EditionGoldPlatinumElite
SupportWe’re going to assign a dedicated Success Coach to work with you 1-on-1. We’re going to assign a dedicated Success Coach to work with you 1-on-1. We’re going to assign a dedicated Success Coach to work with you 1-on-1.
The ProcessThe Premium Support Subscription is a 2 month minimum commitment. Why? Because success doesn't occur overnight and we've found that most customers achieve the best results after 2 months of 1-on-1 coaching. So that your Success Coach can dedicate their full attention to you, we will be scheduling your consultations in advance. Because we give our clients our undivided attention, all phone calls and/or e-mails will be promptly returned amidst appointments (within 24 hours). Hours will be allocated towards both consultations and behind-the-scenes work to support your account. The Premium Support Subscription is a 2 month minimum commitment. Why? Because success doesn't occur overnight and we've found that most customers achieve the best results after 2 months of 1-on-1 coaching. So that your Success Coach can dedicate their full attention to you, we will be scheduling your consultations in advance. Because we give our clients our undivided attention, all phone calls and/or e-mails will be promptly returned amidst appointments (within 24 hours). Hours will be allocated towards both consultations and behind-the-scenes work to support your account. The Premium Support Subscription is a 2 month minimum commitment. Why? Because success doesn't occur overnight and we've found that most customers achieve the best results after 2 months of 1-on-1 coaching. So that your Success Coach can dedicate their full attention to you, we will be scheduling your consultations in advance. Because we give our clients our undivided attention, all phone calls and/or e-mails will be promptly returned amidst appointments (within 24 hours). Hours will be allocated towards both consultations and behind-the-scenes work to support your account.
ImplementationSetup, consultation on best practices as well as a training manual for you and your teamFull setup, consultation on best practices as well as a training manual for you and your teamFull setup, consultation on best practices as well as a training manual for you and your team
IntegrationQuickbooks (Online - Desktop)
GoalsEach month we will create a specific list of goals to accomplish for that month....... Each month we will create a specific list of goals to accomplish for that month....... Each month we will create a specific list of goals to accomplish for that month.......
Benefits"-A jump start in premium support
-Expert hands-on help with creating customizations
-Personalized training manual for you and your staff
-Tailored Timeframe- With our help, you can decide how you utilize your support time each month.
-You can utilize Premium Support for as long as you see fit
-For the tech savvy and quick learners"
"-A jump start in premium support
-Expert hands-on help with creating customizations
-Personalized training manual for you and your staff
-Tailored Timeframe- With our help, you can decide how you utilize your support time each month.
-You can utilize Premium Support for as long as you see fit
-This package is perfect for you if you need more time with learning and support but you're not quite at the ""white Glove"" level"
"-A jump start in premium support
-Expert hands-on help with creating customizations
-Personalized training manual for you and your staff
-Tailored Timeframe- With our help, you can decide how you utilize your support time each month.
-You can utilize Premium Support for as long as you see fit
-""White-glove service"" - with up to 20 hours per month you are sure to have all of your information in your mHelpDesk account to ensure a smooth transition for your company"
Service EditionGoldPlatinumElite
Service AvailabilityStandard Business HoursStandard Business HoursStandard Business Hours
Hours of ServiceUp To 5 per monthUp to12 per monthUp to 20 per month
Monthly Investment$349$699$999

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We Understand Your Business

Our Customer Success Coaches get to know your business inside and out using their thorough software knowledge to align your mHelpDesk site with your unique needs and goals.

melanie

Melanie Brown
Director of Customer Success

meghan

Meghan Verducci
Sr. Customer Success Coach

aubrey

Aubrey Cook
Customer Success Coach

nicole

Nicole Kim
Customer Success Coach

justine

Justine Fitzgerald-Dorsey
Customer Success Coach

lauren

Lauren Bobby
Customer Success Coach

ashley

Ashley Young
Customer Success Coach

We are going to get to know your business inside and out. We are going to dive deep into how you currently run your business to understand where you are today. We’re going to listen carefully to understand your pain points.

Go Premium Today!