- Open the service request submitted from the web.
- Scroll to the bottom and click File under…
- If this is a new customer click Add New Customer
- If this is not a new customer, select the right customer in the drop-down.
If you have the Service Request Form setup on your website, you may be wondering why all of them are submitted under [NONE]. The reason is because mHelpdesk has no way of knowing what customer account you want to file them under. A common mistake is for users to re-create everything under the right customer. However, there is a shortcut to file web requests under the right customer. Here is how: