MEET OUR TEAM

At mHelpDesk, we know that the skills, passion, and drive of our team is what enables us to do what we love best, which is helping field service companies be more successful.

OPERATIONS

We help new customers stay happy by learning our tools to ensure their success.

Melanie Brown

VP of Business Operations

Shannon Vick

Operations Manager

Meghan Verducci

Operations Manager

Justine Fitzgerald-Dorsey

Lead Retention and QA Specialist

Britt Winchester

Customer Success Coach

Brandon Williams

Quality Assurance Specialist

Joel Zedd

Customer Happiness Specialist

Gian Diaz

Customer Happiness Specialist

Nam Vo

Customer Engagement Coordinator

Nathan Crafford

Customer Happiness Specialist

Kevin Wiggins

Customer Happiness Specialist

Jose Cordova

Customer Happiness Specialist

Parul Thankey

Customer Happiness Specialist

Kalynn Charity

Customer Happiness Specialist

Erick Orellana

Customer Happiness Specialist

Lindsey Poinelli

Customer Happiness Specialist

Maria Siapno

Customer Happiness Specialist

Brittany Brown

Customer Happiness Specialist

ACCOUNT EXECUTIVE TEAM

We coach new customers to successfully use the tools in their day-to-day workflow.

Amylynn Liller

Director of Sales

Bisi Fannoh

Senior Account Manager

John Carmichael

Account Executive

Eric Asker

Webinar Coordinator

Mike Ireson

Account Executive

Troy Dockett

Senior Account Executive

Eric Johnson

Senior Account Executive

Veronica Figueroa

Account Executive

James Allan

Business Coach

Ayasha Choudhury

Account Manager

Auston O’Neill

Account Manager

Brian Donohue

Account Executive

Daniel Spence

Account Manager

Hector Vazquez

Account Manager

ACCOUNT DEVELOPMENT TEAM

We assess each customer’s needs and identify the best tools for them.

Rouel Agustin

Manager of Account Development

Ian Keith

Account Developer

Dominic Jeudy

Account Coordinator

SOFTWARE ENGINEERING TEAM

We build and deliver easy-to-use tools based on our customers’ needs and feedback.

Khoa Ho

Co Founder and Chief Technology Officer

Robert McCarthy

Director of Engineering

Steven Zimmerman

Business Analyst

Robert Burghart

Software Engineer

Matt Kuntz

Software Engineer

Cem Bas

Quality Assurance Engineer

Kaylea Le

Quality Assurance Analyst

MARKETING AND PRODUCT

We design the product and make sure the right customers learn how mHelpDesk can help them save time and increase efficiency.

Rochelle Sanchirico

VP of Product and Marketing

Jennie Tai

Director of Product

Siobhan Tabatabai

Training Content Developer

Matt Gonda

Manager of Digital Marketing

Jorden Jackson

Digital Media Strategist

Appy Vohra

User Interface (UI) Designer

Genevieve De Vera

Content and Email Manager

Joe Erfe

Jr Marketing Analyst

Joy Smith

Event Marketing Coordinator

OFFICE TEAM

We keep everything organized and fun so everyone else can focus on our customers.

Vincent Wong

Co Founder and Chief Executive Officer

Karen Tai

Office Manager

Darko Socanski

Director of Strategy and Finance

Adam Howard

Manager of FP&A

Danielle Kem

Manager of Talent Acquisition

Farrah Wong

Chief Party Officer

Lindsey Rodriguez

Talent Coordinator

FEEL LIKE WE CAN HELP?

Let us show you why 10,000+ people trust us.

Need to see more? Check out our pricing