About – Why mHelpDesk

Who is mHelpDesk

mHelpDesk was founded by two ex-Lockheed Martin engineers with over a decade of experience developing large scale applications for the Department of Defense, Army, Marines, and Department of Homeland Security. Together they’ve teamed up to build the award winning mHelpDesk, named Top 10 Field Service Software solutions. mHelpDesk was also awarded WHS’s Best Web Tool of 2012. mHelpDesk continues to maintain a 5 Star Rating on Capterra.com, the leading authority on business technology solutions. Customers continue to praise mHelpDesk by submitting rave reviews about our product and support.

What is mHelpDesk

mHelpDesk is a fast, easy and reliable way to get complete visibility over your technicians, service tickets, scheduling, and billing. It works on your laptop, smart phone, or tablet – it’s as easy as pie.

mHelpDesk Reliability

We don’t take any short-cuts when it comes to reliability. Unlike the others, mHelpDesk utilizes an Elastic Computing Cloud environment (Amazon EC2) to bring you an unprecedented level of availability and reliability. With a Service Level Agreement commitment of 99.95% availability, we are equipped to ensure that you’ll always have access to your data. Our service runs within EC2’s proven network infrastructure and data centers. We also utilize a true Transactional Email System that provides reliable delivery of email alerts to your techs and customers. The bottom-line is mHelpDesk offers an unmatched level of performance and reliability.

mHelpDesk  Functionality

The mHelpDesk philosophy has always been to keep things simple without compromising functionality. One of the biggest problems with today’s software is the amount of bloat they carry. They either do too much poorly or do it too slowly. They over-promise and under-deliver. We’ve always been committed to keeping the bloat out of mHelpDesk so that it’s easy to use. But don’t mistake that for a lack of features. Our company is extremely receptive to user feedback and new features. We’re just much smarter about how we implement them.

mHelpDesk  Scalability

Using the best resources in elastic computing also means mHelpDesk is ultra-scalable. Instead of being bound to any single server resource like the other guys, mHelpDesk has the ability to rapidly scale both computing resources and storage capacity. We have the capability to commission one, hundreds, or even thousands of server instances simultaneously. This virtually eliminates any bottlenecks in our service and ensures that you never get stuck without mHelpDesk.

mHelpDesk  Security

mHelpDesk provides numerous mechanisms for securing your application data. Data center firewalls control network access to and between our application instances. Data transmission between you and our servers is secured using 256 Bit Encryption, which is the same level of security encryption used for online banking. Our applications are built using best-practices, where sensitive data is encrypted at the database level to provide maximum security.

mHelpDesk  Redundancy

mHelpDesk takes your data seriously. We perform automated nightly backups of the entire system. Our recovery model allows us to restore data quickly in the event of catastrophic failures. In addition, we our database systems take advantage of replication, a set of technologies for copying and distributing data and database objects from one database to another and then synchronizing between databases to maintain consistency and redundancy.

Why Choose mHelpDesk – Solid Team

With nearly a decade of experience building enterprise web-applications for the Department of Defense, Army, Marines, GSA, and other very large clients with very large systems, we’ve got hands-on experience managing mission critical software systems. Our team consists of dedicated and highly-skilled web developers, mobile app developers, database administrators, and customer support reps. We are committed to providing you with the best software backed by the best people.

mHelpDesk Architecture

mHelpDesk takes absolutely no short-cuts when it comes to building its software. Unlike other solutions that utilize free database engines and simple scripting languages, mHelpDesk is built on an enterprise level framework. As stated previously, our developers have nearly a decade of experience designing and building enterprise-level systems. Best Practice Software Development – Our developers aren’t part-timers that code on the side. Our developers are professionals with experience in the entire systems analysis and design life-cycle. mHelpDesk was built from the ground up using the absolute best and proven practices in large-scale web-applications. Enterprise-Level Database – mHelpDesk runs on Microsoft SQL Server, which is arguably one of the most reliable and robust databases on the planet. In addition, database access and queries are all handled using best practices to prevent unauthorized access and attacks.

Our Mission

mHelpDesk is on a mission to bring mobile cloud-computing to every business, no matter what shape or size you are. There is absolutely no excuse to continue doing things the slow and disorganized way anymore. We’ve packaged the best tools and the best support into one package that requires no big upfront investment. As a completely managed software solution, we free you up to focus on your own business and customers.