Part 1: The Initial Contact Some jobs are a seamless trajectory from receiving the lead or initial call right through to processing the final payment.  But those ideal scenarios are outliers; most jobs have one or two hiccups, and some very frustrating jobs take forever in back and forth just to get to the homeowner’s final […]

You and your team have found a great new customer–one that seems genuinely delighted with your work.  Not only are they likely to hire you again; they’re likely to recommend your company over and over again to family and friends.  As you’re wrapping up the job with them, you have one last opportunity to really […]

I’m passionate about creating great websites and search engine optimization (SEO), which is the practice of getting websites in tip top shape so they show up in search engine results.  These are things that a lot of people–from CEO’s to small business owners to freelancers–are generally afraid of.  I’ve been building websites and helping others […]

Whether you own a plumbing or home renovation business, any service company can relate to the struggle of finding quality employees. Often times, you’re looking for someone with their own equipment, experience, and a huge sense of reliability. If you’re in a crowded market, attracting talent can be a tall order. Here are some ideas to consider […]

Imagine if your appliance repair business could take on more work orders, without spending a minute longer on the clock. Better yet, what if you could do so without hiring any new employees, either? It would be a sure-fire way to raise profits quickly, right? Absolutely. Completing more work orders in the same amount of […]