“You feel great if you work faithfully and efficiently.” – Dr. J.P. Chia The Service Council, a leading research and advisory firm, conducted arecent study in which it surveyed over 150 field service technicians to gain insight into their day-to-day lives. In reaching out directly to technicians, from those working for small businesses to those employed by […]
Field Service Study Reveals Technicians’ Frustrations
Service Business Marketing, 4 Lessons From Pokemon Go
Service Business Techniques Learned From The Pocket Monsters In less than a week, Pokemon Go has taken over the world. Gamers are leaving their couches, non-athletes are getting exercise (whether it’s intentional or not isn’t the point), and 80s babies are enjoying an overwhelming sense of nostalgia. The little pocket monsters have even invaded the workplace, getting […]
Offline Mode: Protect Your Mobile Workforce
You know the feeling: out on a job and you hit a “DEAD ZONE” Without warning you’re unable to continue your work due to one small (but very big) thing: lack of data or cell reception. This can also create issues for your coworkers in the office who need to remain connected to you. We know […]
Getting to Yes: Tips to Conquer the Tough Close (Part 2)
Part 2: Overcoming objections For the second part on our series about conquering the tough close, I’ve turned to my colleague Omar Santana. Omar honed his understanding of customers and addressing their concerns during his time selling mission-critical equipment to government and military organizations. The sales lifecycles were long, and he encountered (and overcame) many […]
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