The field service world is competitive.  You can do everything right–have a skilled team, provide top notch customer service, use only the best materials–and still lose jobs if the final numbers you’re providing to customers are not in line with their budgets or the estimates they’re getting from competitors.  How can you make sure you’re providing an […]

Social media isn’t top of mind for many field service businesses.  But those that are looking to grow their revenue and upgrade their customer profile would be advised to at least consider having a presence on all of the major social media platforms.  Prospective customers look for signs of legitimacy before selecting a field service […]

Part 1: The Initial Contact Some jobs are a seamless trajectory from receiving the lead or initial call right through to processing the final payment.  But those ideal scenarios are outliers; most jobs have one or two hiccups, and some very frustrating jobs take forever in back and forth just to get to the homeowner’s final […]

You and your team have found a great new customer–one that seems genuinely delighted with your work.  Not only are they likely to hire you again; they’re likely to recommend your company over and over again to family and friends.  As you’re wrapping up the job with them, you have one last opportunity to really […]