We switched to mHelpDesk over a year ago, and it has paid for itself many times over by saving us thousands in billing mistakes. Prior to mHelpDesk, our techs were using a simple time tracking software to track billable hours, and our billing person would then have to manually enter everything into QuickBooks to invoice the customer. That manual process took a lot of time which led to severe delays in billing. The situation got so bad at times that some customers wouldn’t get billed until several months after a job was complete. Embarrassed, we would sometimes just choose not to send the bill at all, meaning lost revenue.
Thanks to mHelpDesk, our techs can now invoice the customer immediately when the job is complete and even collect payment right away. No more billing delays, no more lost revenue. Using the export to QuickBooks feature, we don’t even have to enter everything into QuickBooks anymore. mHelpDesk does it automatically for us! We tried several other solutions (many big name ones as well as a few lesser-known options) before giving mHelpDesk a try, and mHelpDesk is by far the best fit for our needs. Great job, guys! Keep up the good work!!