mHelpDesk

Field Service Automation Software Made Easy

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IT Service Management Software – ITSM Software

Welcome to mHelpDesk

Field Service Automation Software for IT Businesses

mHelpDesk eliminates slow, repetitive, and manual processes so you can spend more time on the things you love.

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WHAT DOES MHELPDESK DO?

Improve Operational Efficiency

Automates your customer contact, scheduling, billing, and everything in between.

Contact Management

Contact Management

Organize your customer contact info into a virtual file cabinet. Your contacts, active jobs, service and billing history are at your finger-tips.

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Schedule & Dispatch

Schedule and Dispatch

Get complete visibility over crew schedules. Quickly schedule and assign jobs. Crews get automated assignment notifications.

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Work History

Work History

Quickly view the service history for all your customers, recurring jobs, and assets under management. Speed up troubleshooting.

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Self-Service Portal

Self-Service Portal

Give your customers access to request help online, check on the status of their current requests, and view service history. They can also pay bills online.

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Manage IT Assets

Manage IT Assets

Easily keep track of the details and service history related to all the assets you manage for your customers. Access its service history on the go and much more.

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Billing & Invoicing

Billing and Invoicing

Eliminate double-data entry, wasted-time, and errors when you invoice and bill through mHelpDesk. Integrates with QuickBooks Desktop & QuickBooks Online.

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Who Uses mHelpDesk?

What Are Customers Saying?

We switched to mHelpDesk over a year ago, and it has paid for itself many times over by saving us thousands in billing mistakes. Prior to mHelpDesk, our techs were using a simple time tracking software to track billable hours, and our billing person would then have to manually enter everything into QuickBooks to invoice the customer. That manual process took a lot of time which led to severe delays in billing. The situation got so bad at times that some customers wouldn’t get billed until several months after a job was complete. Embarrassed, we would sometimes just choose not to send the bill at all, meaning lost revenue.

Thanks to mHelpDesk, our techs can now invoice the customer immediately when the job is complete and even collect payment right away. No more billing delays, no more lost revenue. Using the export to QuickBooks feature, we don’t even have to enter everything into QuickBooks anymore. mHelpDesk does it automatically for us! We tried several other solutions (many big name ones as well as a few lesser-known options) before giving mHelpDesk a try, and mHelpDesk is by far the best fit for our needs. Great job, guys! Keep up the good work!!

Mark C. – Owner (Tallahassee, FL)

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Why Choose mHelpDesk?

Easiest Onboarding Experience

Easy To Setup. Easy To Learn. So Easy To Use.

Personalized Onboarding

Our pre-launch review process, dedicated attention to you, and personal trainers ensure that you realize the benefits faster.

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Best Practices

You don’t need to start from scratch with mHelpDesk. We’ll share all the best practices used by our most successful customers.

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Data Migration

To help make your transition as smooth as possible, we’ll help you convert your old data into mHelpDesk.

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Not Just Any IT Service Management Software Company

The most popular field service automation software.

PROVEN RESULTS

$1,124,966,800

Billion Dollars worth of jobs completed in mHelpDesk

2,789,131

Jobs completed more efficiently in mHelpDesk

MORE

5 Star customer reviews than our competitors combined!

What About Customer Support?

Superior Customer Support

Toll-Free Phone

Our customer happiness team is available by phone Monday-Friday 9am-8pm EST for technical phone support.

Live Chat

Our experienced live chat team is available to provide immediate, interactive answers and support.

Success Coaches

Work 1-on-1 with your personal success coach to guide you through our onboarding, and hold your hand every step of the way.

Extensive Community

Learn from one of the largest community of users. Our online forum makes it easy to discuss how to use the software to get real benefits.

Video Library

Access our extensive library of training videos to learn about features and best practices. New videos are being added weekly to keep you current.

Live Webinars

We offer daily live webinars online to introduce our newest customers to the basics of mHelpDesk. Ask questions and learn with your peers.

How Do I Get Started?

TRY IT NOW RISK FREE

Try it FREE Live Demo

Want to learn more? Check out our top features

mHelpDesk Resources

7 Top Tips for IT Service Management Companies

7 Top Tips for IT Service Management Companies

How can you as an IT service management company stand out in a sea of competitors? Here are seven strategies to incorporate when forming your team and training your managers, so you can have a more successful business.

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Top 10 Free Social Media Tools Your Field Service Company Should Be Using

Top 10 Free Social Media Tools Your Field Service Company Should Be Using

Field service companies can always benefit from software that makes day to day operations easier. Here is a list of ten tools that will help your social efforts become more efficient, less time consuming, and more likely to reach the right customers.

Read More

How to Retain Your Field Service Technicians and Staff

How to Retain Your Field Service Technicians and Staff

Employee retention is an important issue for any business that is dependent on a mobile workforce. However, in the field service industry this is especially crucial as not having enough employees means the work will not get done and losses will follow.

Read More

Frequently Asked Questions

What is IT Service Management software?

IT Service Management software helps you organize, manage, and run your business in the office and in the field. Manage end-to-end activities for your IT Service Management business, including scheduling, dispatch, invoicing, billing, and much more. Sign up for a free trial today.

How does IT Service Management software help to grow my business?

mHelpDesk packs the best field service management tools into one easy-to-use and affordable IT Service Management software solution. Save time by giving customers the option to book appointments online where they can select a service, check your available dates and times, and automatically schedule an appointment with you. Our app allows you to manage and communicate with field technicians more effectively and gives you more time to do your job and grow revenue.

Does mHelpDesk IT Service Management software integrate with QuickBooks?

mHelpDesk is compatible with both QuickBooks Desktop ® and QuickBooks Online ®. Unlike other field service programs that only support QuickBooks Online ®, you won’t have to change the way you use QuickBooks to start using mHelpDesk. Let QuickBooks handle your accounting and let mHelpDesk handle your field service management for a complete 360 degree solution.

Does mHelpDesk’s IT Service Management software have a mobile app?

Available for both iOS and Android, the mHelpDesk mobile app lets your team take all of the best parts of mHelpDesk on the go. Best of all, it’s fully and automatically synced with the web app, ensuring that your team is always on the same page.

Can I set up recurring IT Service Management jobs with reminders?

Our easy-to-use mHelpDesk Recurring Jobs feature helps you cut down your manual work and keep your team in sync. By setting up the repeat series of work once, your team’s calendar will be populated, reminders will be sent to staff and customers, and invoices will be sent at the completion of each job. mHelpDesk takes the pain out of recurring jobs.

Is the mHelpDesk mobile app easy to use?

mHelpDesk offers a personalized onboarding experience with dedicated attention to you, and our personal trainers ensure that you get the most out of our software. Save time, impress your customers, and start growing your business today. Request a demo to see all the benefits of using mHelpDesk.

mHelpDesk

3040 Williams Dr.
Suite 550
Fairfax, VA 22031

  • 888.558.6275
mHelpDesk

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