We switched to mHelpDesk over a year ago, and it has paid for itself many times over by saving us thousands in billing mistakes. Prior to mHelpDesk, our techs were using a simple time tracking software to track billable hours, and our billing person would then have to manually enter everything into QuickBooks to invoice the customer. That manual process took a lot of time which led to severe delays in billing. The situation got so bad at times that some customers wouldn’t get billed until several months after a job was complete. Embarrassed, we would sometimes just choose not to send the bill at all, meaning lost revenue.
Thanks to mHelpDesk, our techs can now invoice the customer immediately when the job is complete and even collect payment right away. No more billing delays, no more lost revenue. Using the export to QuickBooks feature, we don’t even have to enter everything into QuickBooks anymore. mHelpDesk does it automatically for us! We tried several other solutions (many big name ones as well as a few lesser-known options) before giving mHelpDesk a try, and mHelpDesk is by far the best fit for our needs. Great job, guys! Keep up the good work!!
Mark C. – Owner (Tallahassee, FL)See more success stories »
Frequently Asked Questions
What is IT Service Management software?
IT Service Management software helps you organize, manage, and run your business in the office and in the field. Manage end-to-end activities for your IT Service Management business, including scheduling, dispatch, invoicing, billing, and much more. Sign up for a free trial today.
How does IT Service Management software help to grow my business?
mHelpDesk packs the best field service management tools into one easy-to-use and affordable IT Service Management software solution. Save time by giving customers the option to book appointments online where they can select a service, check your available dates and times, and automatically schedule an appointment with you. Our app allows you to manage and communicate with field technicians more effectively and gives you more time to do your job and grow revenue.
Does mHelpDesk IT Service Management software integrate with QuickBooks?
mHelpDesk is compatible with both QuickBooks Desktop ® and QuickBooks Online ®. Unlike other field service programs that only support QuickBooks Online ®, you won’t have to change the way you use QuickBooks to start using mHelpDesk. Let QuickBooks handle your accounting and let mHelpDesk handle your field service management for a complete 360 degree solution.
Does mHelpDesk’s IT Service Management software have a mobile app?
Available for both iOS and Android, the mHelpDesk mobile app lets your team take all of the best parts of mHelpDesk on the go. Best of all, it’s fully and automatically synced with the web app, ensuring that your team is always on the same page.
Can I set up recurring IT Service Management jobs with reminders?
Our easy-to-use mHelpDesk Recurring Jobs feature helps you cut down your manual work and keep your team in sync. By setting up the repeat series of work once, your team’s calendar will be populated, reminders will be sent to staff and customers, and invoices will be sent at the completion of each job. mHelpDesk takes the pain out of recurring jobs.
Is the mHelpDesk mobile app easy to use?
mHelpDesk offers a personalized onboarding experience with dedicated attention to you, and our personal trainers ensure that you get the most out of our software. Save time, impress your customers, and start growing your business today. Request a demo to see all the benefits of using mHelpDesk.